Privacy Policy

Last updated: NA

1. Who We Are

This website (asqcargo.com) is operated by AeroSquare Cargo Joint Stock Company (“AeroSquare Cargo”, “we”, “us”), with its head office at 4th Floor, N01T4 Diplomatic Corps, Hoang Minh Thao Street, Hanoi, Vietnam. We are responsible for the personal data collected through this website. You can contact us at info@asqcargo.com or +84 979 950 050.

2. Data We Collect

We collect only the data needed to respond to you and run this website:

• Information you give us through our forms or by email or phone: name, company, email address, phone number, country, shipment details (origin, destination, pieces, weight, dimensions, commodity, ready date), messages and any files you attach. If you apply for a job, we also collect your CV and the information in it.
• Technical information, collected automatically when you visit: IP address, browser and device type, pages visited, and date and time of the visit. Analytics data is collected only if you accept analytics cookies.

We do not ask for sensitive personal data. Please do not include it in forms or attachments. This website is intended for business users and is not directed at children. We do not knowingly collect personal data from children.

3. Purpose of Use

We use your data to:

• answer your enquiries and send rate quotes, booking confirmations and charter options;
• manage our business relationship with airlines, forwarders and shippers;
• assess job applications;
• keep the website secure and prevent spam or misuse;
• understand how the website is used and improve it (only with your consent to analytics cookies);
• meet our legal and accounting obligations.

We process your data based on your consent (given when you submit a form or accept cookies), to take steps you request before entering into a contract with us, and to meet our legal obligations. We will not use your data for marketing unless you have agreed to it.

4. Sharing With Third Parties

We do not sell your personal data. We share it only when necessary:

• Service providers who help us run the website and our business: website hosting, email services, analytics and spam protection. They may only use your data to provide their services to us.
• Airlines, ground handlers and other partners in the transport chain, when needed to process your rate request, booking or charter.
• Authorities, when required by law.

Some of these providers may store data outside Vietnam. Where this happens, we take reasonable steps to make sure your data stays protected as required by applicable law.

Our website links to third-party services such as Zalo, WhatsApp and LinkedIn. If you use them, your data is handled under their own privacy policies.

5. Retention and Security

We keep personal data only as long as needed:

• Enquiries and quote requests: up to 24 months after our last contact with you.
• Job applications: up to 12 months, unless you agree to a longer period for future openings.
• Records needed for legal, tax or accounting purposes: for the period required by law.
• Analytics data: up to 14 months.

After these periods, we delete or anonymise the data.

We protect your data with reasonable technical and organisational measures, including encrypted connections (HTTPS), access controls and regular backups. Only authorised staff can access form submissions.

6. Your Rights

Subject to applicable law, you have the right to:

• know how your personal data is processed;
• access the data we hold about you;
• correct inaccurate or incomplete data;
• ask us to delete your data;
• restrict or object to certain processing;
• withdraw your consent at any time. This does not affect processing already carried out;
• complain to the competent authority.

To make a request, email info@asqcargo.com. We may ask you to verify your identity before acting on it. We will respond within the time required by applicable law.

7. Cookies

This website uses two types of cookies:

• Necessary cookies: remember your cookie choices and keep the website secure. They are always on.
• Analytics cookies (Google Analytics): help us understand how visitors use the site. They are used only if you click “Accept”.

Our Contact page shows an embedded Google Map. When the map loads, Google may collect technical data such as your IP address, under Google’s own privacy policy.

You can change your cookie choice at any time with the “Cookie Settings” link in the footer, or delete cookies in your browser settings.

8. Contact

For any question about this policy or your personal data, contact:

AeroSquare Cargo Joint Stock Company
4th Floor, N01T4 Diplomatic Corps, Hoang Minh Thao Street, Hanoi, Vietnam
Email: info@asqcargo.com · Hotline: +84 979 950 050

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.